Privacy Policy

1.Who we are

Charak Diagnostic Centre (A unit of Charakdhar Diagnostics Private Limited) operates diagnostic laboratory and imaging services and this website. In this policy, "we", "us" and "our" refer to Charak Diagnostic Centre. If you have any question about your data, contact us using the details at the end of this policy.

2.Information we collect

We collect only the information we need to provide our services and to run this website:

• Identity and contact details — your name, age or date of birth, sex, phone number, email and address.
• Health information — the tests and scans you book, the samples collected, and the reports we produce. This is sensitive personal data and is handled accordingly.
• Booking and appointment details — the services you choose, the centre and time slot, and home-collection address where relevant.
• Payment information — payments are processed by our payment gateway (Razorpay); we do not store your full card or bank details on our own systems.
• Website usage — basic technical information and a cart cookie that remembers the tests you have selected. This cart cookie stores only test identifiers, never your name or health data.

3.How we use your information

We use your information to:

• Register you, book and confirm your appointments, and collect your samples.
• Perform the tests and scans you have booked and deliver your reports.
• Process payments and issue invoices and refunds.
• Contact you about your bookings, reports and, where you have agreed, our services.
• Meet our legal, regulatory and accreditation obligations.

4.Your health information

Your test results and reports are confidential. Access is limited to the staff involved in your care and to those authorised to process your report. We do not disclose your health information to anyone else without your consent, except where the law requires it or to the referring doctor or laboratory involved in your care.

5.When we share information

We share information only where it is necessary to provide the service or where we are legally required to:

• With referral laboratories or partner centres that perform a test on our behalf.
• With our payment gateway, solely to process your payment.
• With regulatory or legal authorities where we are obliged to disclose.

We do not sell your personal or health information to anyone.

6.How long we keep it

We retain medical and diagnostic records for the periods required by applicable medical-records regulations and our accreditation. Other information is kept only as long as it is needed for the purpose it was collected for, or as the law requires.

7.Your rights

Under India's Digital Personal Data Protection Act, 2023, you have rights over your personal data, including:

• The right to know what personal data we hold about you and how it is used.
• The right to have inaccurate or incomplete data corrected.
• The right to request erasure of your data, subject to our legal record-keeping obligations.
• The right to raise a grievance about how your data is handled.

To exercise any of these rights, contact us using the details below.

8.How we protect your information

We apply appropriate technical and organisational safeguards to protect your information, including restricted access, and the use of a payment gateway so that we do not hold your card details. No system can be guaranteed completely secure, but we take the protection of your health data seriously.

9.Children's information

Where we provide services to a child, we collect and process their information only with the consent of a parent or guardian and only as needed to provide the service.

10.Changes to this policy

We may update this policy from time to time. The current version is always the one published on this page, with its effective date shown above.

11.Contact us

For any question about this policy or your personal data, or to raise a grievance, contact us at:

Charak Diagnostic Centre, 292/05, Tulsidas Marg, Chowk, Lucknow, Uttar Pradesh — 226003, India. Email: support@charakdiagnostic.com. Phone: 0522-4062223 / 8400888844.